Shipping policy
Henvex.shop is committed to providing dependable shipping services for customers purchasing pajamas and bathrobes.
1. Shipping Rates
Our shipping policy:
Orders $10.00 or more:
Free Shipping
Orders under $10.00:
$5.99 Shipping Fee
Shipping charges will be displayed during checkout.
2. Order Processing
Orders generally go through:
- Payment confirmation;
- Product preparation;
- Quality inspection;
- Secure packaging;
- Shipment delivery.
Processing times may vary depending on:
- Inventory availability;
- Holidays;
- Order volume;
- Carrier schedules.
3. Packaging Protection
Apparel products are carefully packaged to protect:
- Fabric quality;
- Cleanliness;
- Appearance;
- Customer experience.
4. Delivery Information
Delivery times may vary because of:
- Shipping carriers;
- Destination;
- Weather conditions;
- Transportation delays.
5. Shipping Address Accuracy
Customers are responsible for providing accurate shipping details.
Incorrect addresses may result in:
- Delayed delivery;
- Returned packages;
- Additional shipping costs.
6. Lost or Damaged Packages
If a package is lost or damaged, customers should contact us with:
- Order number;
- Tracking information;
- Photos if available.
We will review the situation and provide assistance.